Hello team, today we will talk about easy steps to successful sales. First of all, a simple but important question, who is the customer? The customer is the most important visitor in our industry. He is not dependent on us, we are dependent on him. In Lotus, the customer is not just a customer but a guest. And our culture teaches us that the guest is like the God. But we should ask ourselves, do we really behave like a guest with our customers? Do we respect them 100% and give them full attention? If there is no answer, then it is time for change. Business depends on trust. Customers like to buy where they have trust. And what is trust based on? On truth and honesty. Giving customers the right information is their first step to winning trust. And for that, you need to have the right product and subject knowledge. We should always remember, Today, customers have many options, but that is our only option. No customer, no sale. Now let's understand those 7 magical steps that make sales successful. Smile and greet. Smile is a language that can be spoken by deaf and hearing. When we welcome customers with a smile, we create a positive atmosphere for sales. Keep in mind, the way the whole team communicates should be the same. As if we say Namaste with our hands together, the whole team will say the same thing. Consistency builds professionalism. Ask to find the need. Success is the key to sales. Understanding the needs of the customer. Until we ask the right question, we cannot suggest the right product. For example if the customer has come to buy an AC then it is important to ask What is the size of the room to which the AC is installed The right question equals the right answer Meet the need When the need is clear, then design a model that actually fulfils the customer's needs. Remember, we are not here to sell, we are here to give an answer. Show demo and solve queries. Product demo strengthens customer confidence. During the demo, clarify all features, explain the benefits, Every doubt and curiosity should be resolved. The customer then decides to buy when all his doubts are resolved. Upselling and Cross-selling When the customer decides to buy, you have two options to increase the sales value. Upselling Better, more expensive product presentation, like 4K TV instead of Full HD. Cross-selling The other products that are provided are Lotus Care Plus Warranty or Power Bank with mobile. But remember, suggestions should be made according to the needs of the customer. Sales Closer It is not enough to just tell the product. It is important that we close the sale on our behalf with confidence. For example, Sir and Madam, can we make a bill for you? Clear and confident closing increases conversion. Post-sale closer and buy When the customer finalizes the order, do not forget to thank them. Give information along with it, delivery, installation, demo, after-sales service, and finally smile and bid farewell. Because a satisfied customer always comes back and brings new customers along. According to these seven steps, attend every customer, smile, understand, suggest, demonstrate, enhance, close, thank, and remember, no customer, no sale. Take these easy steps, consider your customers as your guests and ensure success. Thank you.