IMS Flow
Branches can 
register product 
complaints on IMS
By selecting the 
product name
Select type of 
Complaint , Qty & 
Upload File
Submit 
 Complaint is 
Registered
Branch CPP Escalation
Branches can 
register product 
complaints on IMS
By searching their 
customer id / Loan 
id. Select type of 
Complaint & 
Upload File
Submit 
 Complaint is 
Registered