Non-Discrimination Policy • Treat all clients consistently and fairly. • No discrimination based on gender, race, caste, religion, or language. Fair Practice Code Display
• Display the Fair Practice Code in vernacular language at Head Office and 
branches. • Ensure systems are in place for compliance. • Suggestion boxes are placed at offices to welcome client feedback. Financial Transparency • Maintain transparent books of accounts. • Ensure financial statements are disclosed by qualified auditors. Compliance Reporting
• Submit Compliance/Management Report to the Board within 2 months after 
September 30 and March 31. • Report must include Fair Practice Code compliance and grievance redressal 
status. Transparent Pricing 
Disclosure
• Provide borrowers with a simplified fact sheet showing all pricing details. • Disclose all fees charged by MMFL or its partners/agents. • No hidden charges beyond what is mentioned in the fact sheet.