{
  "session_id": "252",
  "scenario_id": "252",
  "started_at": "2026-05-07T05:42:09.811008",
  "status": "active",
  "turns": [
    {
      "turn_number": 1,
      "speaker": "system",
      "message": "You are a Customer Service Representative at the airport lounge front desk. A frustrated customer, Mr. Ram Prasad, has approached you complaining about the long queue caused by flight cancellations. Begin the interaction with empathy and professionalism.",
      "timestamp": "2026-05-07T05:42:09.811023"
    },
    {
      "turn_number": 2,
      "speaker": "ai",
      "message": "Excuse me, I've been waiting here for over an hour and the line just won't move. Is there any way you can help me get checked in faster? This is ridiculous!",
      "timestamp": "2026-05-07T05:42:09.811030"
    }
  ]
}