{
  "session_id": "260",
  "scenario_id": "260",
  "started_at": "2026-05-07T07:07:44.791495",
  "status": "active",
  "turns": [
    {
      "turn_number": 1,
      "speaker": "system",
      "message": "You are a Sales Officer. A customer named Rahul Sharma calls to buy his first home. He wants to know about loan coverage, fees, prepayment options, and how fast the approval process is. Begin the conversation by greeting Rahul warmly and asking if he is looking to buy a new home or refinance. Then proceed to explain the loan details as described in the constraints.",
      "timestamp": "2026-05-07T07:07:44.791502"
    },
    {
      "turn_number": 2,
      "speaker": "ai",
      "message": "Hello! I’m looking to buy my first home – a 2BHK flat around ₹60 lakhs. Could you tell me what loan options you have for someone like me and how the process works?",
      "timestamp": "2026-05-07T07:07:44.791505"
    }
  ]
}